Frequently Asked Questions
What to Expect When Building With Us
Building a home is one of life’s biggest decisions, and we’re honored to be part of that journey with you. Whether you’re just getting started or preparing for move-in day, we want you to feel confident and cared for. Explore the questions below—and if there’s anything else you’d like to know, we’re just a call or visit away.
FAQ's
Where do you build?
We build in some of the most desirable communities across Western New York, including Canandaigua, Victor, Pittsford and Honeoye Falls. Visit our Communities page to explore current and upcoming neighborhoods.
What types of homes do you offer?
We offer a variety of home types. From low-maintenance townhomes and first-floor living options to expansive single-family homes, ranch style homes, and estate-style residences. Many of our homes can be customized to meet your lifestyle needs. Explore our floorplans to find the right home for you!
How do I get started building a new home?
It starts with a conversation. Visit one of our model homes or contact our sales team to learn about available home sites, floorplans, pricing, and timelines. Once you choose your favorite floor plan and homesite, we’ll guide you through the entire process—from contract to closing.
How long does it take to build a new home?
Build times vary based on the home and location, but most of our homes take approximately 6–9 months from groundbreaking to completion. Homes that are already under construction may be ready sooner.
Can I customize my home?
Absolutely! With our Inde Design Studio as your one-stop shop, you’ll work with expert designers to personalize every detail—layout,
cabinetry, flooring, lighting, and more. We’re here to make sure your home not only looks beautiful but also fits your lifestyle, meets your needs, and brings your vision to life.
Do I need a pre-approval before visiting?
While it’s not required to tour our communities, a mortgage pre-approval helps you understand your budget as you build your contract with your sales manager.
Do Morrell homes come with a warranty?
Yes. Every Morrell home includes a comprehensive warranty program covering workmanship, materials, and major systems. You’ll receive full details at closing and have access to our customer care team for any post-move-in questions or concerns.
How do I reach someone to learn more?
Contact us by clicking “Get Started” at the top right of this page. Sales agent phone numbers can be found on each individual community page. You’re also welcome to stop by one of our model homes during open hours. We would love to see you!